How to interact with your customers even without personal contact
Digitalization is now a must-have for companies. Customers have long expected to be able to interact with companies and their products and services in a variety of ways – whether via an app, chat or web portal.
Current developments are accelerating this
trend. When face-to-face interaction is not
possible, organizations must develop other ways of communicating with their customers. In an ideal case, this will lead to a positive, digital experience that benefits everyone involved.
Solutions that enable digital experiences already exist: customer portals. Here you can find out how to implement a customer portal in your own company in only 6 steps and how other organizations have already implemented them:
What You Will Learn in this White Paper:
- Which opportunities companies have for redesigning their customer
- What potential solutions look like and which organizations have already
implemented them (including case studies)
- How to create and implement a digital customer portal in 6 steps